T. Hill-Hand
My goal is sustainable, healthy work towards universally accessible knowledge and artifacts that will still be of value to people living ten thousand years from now.
Education and Certifications
- Media Arts & Animation, Art Institute of Las Vegas
- Lean Six Sigma Green Belt Certification
Skills & Competencies
Knowledge Systems & Architecture
Enterprise knowledge base design and taxonomy development, content governance frameworks, search optimization, controlled vocabulary and metadata strategy
Process & Project Management
Lean Six Sigma, stakeholder coordination, requirements gathering, workflow automation design, training development, creating actionable tools for regulatory and technical requirements
Data & Analytics
Advanced Smartsheet, SQL queries, CSV/JSON processing, API integration, tidy data principles, data quality management
AI & Automation
Conversational AI (Cognigy platform), user intent management, workflow automation, cross-system orchestration
Technical & Creative
Godot Engine, Blender 3D, Python scripting, HTML/CSS, markdown systems, version control, Adobe suite, video editing, game modding, procedural generation, open-source audio software development
Work Experience
After deployment of global intranet, recruited for newly created Architect role to serve US & Canada operations (serving a peak of 20,000+ associates across 40+ locations)
- Designed and maintained intranet structure, content rules, and search for 40+ sites
- Trained 50+ content owners to manage their own pages, reducing bottlenecks
- Built Smartsheet tools that automated reporting and tracking for multiple teams
- Coordinated projects across departments, clients, and regions — often the one person who knew how all the pieces fit together
- Ran Lean Six Sigma projects for internal teams and client programs
- Built the department's project tracking and reporting tools from scratch
- Global Intranet: Core team member from concept through deployment
- Reviewed vendor proposals; found that security and compliance needs ruled out off-the-shelf options
- Shaped the information architecture and rollout plan for 90,000+ users worldwide
- Handled financial planning, data logistics, and internal communications for the site
- Managed and mentored technical staff across workforce management, quality assurance, and reporting
- Built automated reports and dashboards that replaced hours of manual work
- Resolved complex escalated customer issues including Better Business Bureau complaints, lost shipments, injury claims, and executive correspondence
- Logos, branding, print materials, web graphics, illustration, and digital art
- Worked directly with clients from concept through final delivery
- Giclee (inkjet on canvas) reproductions of paintings for artists and galleries
- Ran the whole operation solo: client work, photography, color matching, and printing
- Led crew of 2-4 installing SWPPP erosion control and drainage on active construction sites